Contact Us

You can reach the Non Gamstop Casinos editorial team through the contact form on this page, or by writing to the editorial address published on hinemihi.co.uk. We answer questions about our research, our ratings and anything we have published about casinos not on GamStop. We are a review and comparison publisher, not a gambling operator, so there are some things we cannot do for you — and it is fairer to say so up front than to leave you waiting.

What we can help with

• Corrections. If a bonus percentage, wagering multiplier, payment method or withdrawal limit on our site is out of date, tell us which page and what changed. Corrections are prioritised over everything else in the inbox.
• Questions about our method. Why one casino sits above another, how we weight bonus terms against payout speed, what "researched" means in practice.
• Feedback on the guides. Sections that are unclear, terms we have used without explaining, topics we have missed.
• Commercial and partnership enquiries. These go to a separate queue and are handled by a different person from the one who writes the reviews.
• Press and data requests. Including questions about how we source licensing and ownership information.

What we cannot help with

This matters more than the list above, because it is where most misdirected messages go.

• We cannot access, unlock, credit or close your casino account. We have no login, no back office and no relationship with your account manager at any operator.
• We cannot release a withheld withdrawal or overturn a confiscated bonus. Only the operator, and after that its licensing body or dispute service, can do that.
• We cannot remove you from GAMSTOP, shorten an exclusion period, or help you register or bet during one. Requests of that kind get one reply pointing to support services, and nothing further.
• We cannot give legal, tax or financial advice.

Reaching a casino directly — and in what order

If your issue is with money, an account or a bonus, the operator is always the first stop. A structured approach gets results faster than a furious live-chat message at 2am.

1. Open a formal complaint with the casino in writing, not just via chat. Ask for a ticket or reference number.
2. Quote the exact term you are disputing — the wagering requirement, the maximum bonus bet, the cashout cap, the expiry date — and attach screenshots of the promotion as it appeared when you opted in.
3. Give them the time their complaints procedure states. Many overseas operators work to an eight-week window before escalation, similar to UK practice, but check the terms on the site itself.
4. If it is unresolved, escalate to the regulator named on the casino's licence footer, or to any alternative dispute resolution body it lists.
5. Keep every email. Disputes are won on records, not on recollection.

Before you write, check whether the delay is actually a verification hold. Identity checks (KYC) and source-of-funds checks are routine at withdrawal, not a sign of bad faith, and they are the single most common cause of a "missing" payout. Have photo ID, a recent utility bill or bank statement, and proof of the deposit method ready.

Where support is free, confidential and independent

If gambling has stopped being entertainment, none of the above is the right contact. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open every day, with live chat at gamcare.org.uk. GAMSTOP, at gamstop.co.uk, lets you self-exclude from all online gambling businesses licensed in Great Britain for six months, one year or five years, free of charge. Gamblers Anonymous holds meetings across the country. Blocking software such as Gamban or BetBlocker adds a layer that a moment of impulse cannot easily undo, and most UK banks now offer a gambling block on card spending.

Our responsible gambling guide sets out how deposit limits, loss limits, time-outs and self-exclusion work at offshore casinos, and where those tools are weaker than the ones a Great Britain licence requires.

Please include this when you write

Short, specific messages get a useful answer. Vague ones get a request for more detail and lose you two days.

• The page on hinemihi.co.uk you are referring to
• The casino name, if relevant
• What you expected and what actually happened
• Dates, amounts in pounds, and any reference numbers
• Whether you are happy for us to quote you anonymously in a future update

We read everything. We do not reply to every message, and we do not publish user-submitted casino reviews as editorial content.

Where our money comes from

Non Gamstop Casinos earns commission when a reader follows a link to a casino and opens an account. That is the whole business model, and it is disclosed on every page that carries an offer. Commission does not buy a position in a top list, does not raise an editorial rating, and does not stop us writing about withdrawal caps, sticky bonus terms or thin licensing. Operators have no sight of drafts and no approval over what we publish. If you ever think a write-up reads as though it were bought, that is exactly the kind of message we want in the inbox.

The operators we cover, and why they are on the list

Readers often write asking why a particular brand appears in our rankings. The short answer: the selection is based on documented licensing, the readability of the bonus terms, the breadth of the games library and the payment methods actually usable from a UK-based GBP account. Here is the reasoning behind the three at the top, including what we would want you to know before you take the headline number at face value.

Betmica

Betmica leads our ranking with an editorial score of 10.0, largely because its offer is unusually transparent about what is being stacked: a welcome package advertised at 570% up to £5,700 plus 270 free spins, quoted in pounds rather than euros, which spares UK players a conversion spread on every deposit. The slots catalogue is broad, live dealer tables are present alongside blackjack, roulette and baccarat, and a sportsbook sits on the same wallet.

The limitation: a 570% match is spread across several deposits, and headline packages of this size almost always carry a high combined wagering requirement, a maximum bonus bet in the region of a few pounds per spin, and a cap on what can be withdrawn from free-spin winnings. Read the multiplier and the cashout limit before the percentage.

Kikibet

Kikibet, rated 9.9, is here for the balance between a large offer and a reasonably conventional structure: 350% up to £5,555 and 300 free spins. The lower match percentage relative to the top of our list usually means a shorter route through the playthrough, and the GBP figure again avoids currency conversion for British depositors.

The limitation: free-spin allocations of this size are typically drip-fed daily over a week or more and restricted to named slots, so the 300 spins are not available on day one and not on any game you choose. Check the expiry on each tranche.

Betninja

Betninja also scores 9.9 and takes the opposite approach to the two above — a flat £1,000 bonus and 100 free spins for all new players, with no percentage ladder to decode. For anyone depositing modest amounts, a simpler offer is often worth more in practice than a headline five-figure package they will never reach.

The limitation: the ceiling is low by comparison, and "all new players" still means subject to eligibility, minimum deposit and the standard exclusion of certain payment methods from bonus qualification. Low-stake players should still confirm the minimum deposit before committing.

The wider list at a glance

Casino	Editorial rating	Headline welcome offer	Currency as advertised
Betmica	10.0	570% up to £5,700 + 270 free spins	GBP
Kikibet	9.9	350% up to £5,555 + 300 free spins	GBP
Betninja	9.9	£1,000 bonus + 100 free spins	GBP
WinnerIsland	9.8	Up to €1,000 + 100 free spins	EUR
Zombillion	9.7	250% up to £4,000 + 200 free spins	GBP
Smash Casino	9.6	600% up to €10,000 slots package	EUR
Nightluck	9.6	€6,400 + 280 free spins + 805%	EUR
CoinPoker	9.6	150% up to $2,000	USD
Rivo	9.6	1000% up to €10,000 + 25% cashback	EUR
Daytonaspin	9.5	255% up to £4,500 + 255 free spins	GBP

All offers are as advertised by the operator and subject to that operator's terms, which change without notice. Where the currency shown is not GBP, expect a conversion cost on deposits and withdrawals from a sterling account. Full write-ups sit on our non GamStop casino rankings.

Money questions we are asked most

These come up in the inbox constantly, so here is the general position. Specific limits vary by operator and must be checked on the casino's own banking and terms pages.

• Cost of taking part. Registration is free. A minimum deposit is required to activate a welcome bonus — commonly £10 to £20 at sites quoting in pounds. Money you deposit is money at risk; a bonus is not free money and cannot be withdrawn until its wagering requirement is met.
• Debit cards. Visa and Mastercard debit are the usual route. Credit cards are banned for gambling in Great Britain, and many UK banks decline gambling transactions to offshore merchants regardless of what the casino accepts.
• E-wallets and PayPal. Skrill and Neteller are widely accepted offshore. PayPal availability is the exception rather than the rule at casinos outside the Great Britain licensing regime — verify on the cashier page before assuming it, and never rely on a logo in a footer.
• Bank transfer. Slower, typically the fallback for larger withdrawals, and sometimes the only route once a payout exceeds an e-wallet cap.
• Cryptocurrency. Common at offshore sites and fast on the blockchain side, but the value of your balance moves with the market and conversion in and out of sterling costs money.
• Fees and conversion. Operators may charge on certain methods; your bank or card issuer may add a non-sterling transaction fee where the casino settles in euros or dollars. Two to three per cent on both directions is a realistic planning assumption, not a quoted figure.
• Withdrawal timing and limits. Nearly all sites impose a pending or review period before processing, plus daily, weekly or monthly caps. A large win can therefore be paid in instalments over weeks. Check the cap before you chase a progressive jackpot.

What these sites actually offer

Understanding the product range helps you ask us a sharper question. Broadly, the casinos on our list cover:

• Slots — the bulk of every library, from low-volatility titles that pay small and often to high-volatility games with long dry spells. Check the published RTP; the same game can be deployed at different RTP settings by different operators.
• Progressive jackpots — networked prize pools that grow across sites, usually with a maximum bet rule attached to jackpot eligibility.
• Live dealer rooms — real croupiers streamed in real time, covering blackjack, roulette and baccarat, plus game-show formats. Live tables often contribute little or nothing towards bonus wagering.
• Table games in RNG form — faster and lower-stakes than live, with the same core rules.
• Mobile play — browser-based at most offshore sites rather than a dedicated app, which is worth testing on your own handset before depositing.

The sportsbook running alongside

Several of these operators run a betting product beside the casino, usually on a shared wallet so one balance covers both. The mechanics differ from casino play: pre-match and in-play markets, accumulators, bet builders and cash-out, with esports increasingly alongside football and racing. Sports free bets carry their own conditions — most often a minimum qualifying odds requirement around 1.50 to 2.00 in decimal terms, with the stake not returned in the winnings. A casino bonus and a sports bonus rarely interact, and wagering casino funds on sport is usually prohibited outright. If your question is about a shared wallet or a stuck free bet, say which product you were using; it changes the answer entirely.

Who may use these sites, and what that means for you

You must be 18 or over. GAMSTOP is the national self-exclusion scheme covering gambling businesses licensed by the UK Gambling Commission to operate in Great Britain; a registration blocks you across all of them for the period you chose. The casinos discussed on this site hold overseas licences — Curaçao and similar jurisdictions are typical — and are not licensed by the UK Gambling Commission, which is why they fall outside GAMSTOP's reach. Accepting British customers is not the same thing as being authorised to serve them, and we are careful to keep those two ideas separate.

The practical consequences are yours to carry: no Gambling Commission complaints route, no guaranteed access to a UK alternative dispute resolution scheme, weaker rules on advertising and affordability, and protections for your funds that depend on the licensing jurisdiction rather than on British law. Note too that gambling regulation differs between Great Britain and Northern Ireland, which has its own legislative framework. We publish this information so you can weigh it, not to talk you into or out of anything. Nothing here is advice, no casino can be described as completely safe, and no withdrawal can be guaranteed by us or by anyone else. Our terms of use set out the limits of what this site is, and who writes it explains how the editorial team is structured.

Response times and next steps

We aim to acknowledge editorial and correction emails within a few working days. Commercial enquiries may take longer. If your message concerns money held by a casino, do not wait on us — open the complaint with the operator today and use our reply as a second opinion, not a first resort. And if what you actually need is to stop, the National Gambling Helpline on 0808 8020 133 is open now and costs nothing.